Client Service Center
Insurance should protect your time as well as your assets. Watch the video below to see how easy it is to get proof of insurance — then access the tools you need below.
Need Proof of Insurance? We've Made It Easy.
Holly walks you through how to request a Certificate of Insurance or Evidence of Property Insurance in minutes.
Access your account, request documents, and manage your insurance — available 24/7.
Need proof of coverage for a lender, landlord, or contractor? Submit your request online — no phone call needed.
Mortgage lender or lienholder asking for proof of property coverage? Request your Evidence of Insurance through the portal.
File directly with your carrier online, or call us — we can help you navigate the process and advocate on your behalf.
Most carriers offer online payment through their customer portal. Call us if you need help finding your carrier's payment page.
Adding a vehicle, updating your address, changing coverage limits — contact us and we'll handle the change with your carrier.
Frequently Asked Questions
How quickly will my COI be processed?
Most Certificate of Insurance requests submitted through our portal are fulfilled within 1 business day. Urgent requests can also be called in to our office.
What is Evidence of Property Insurance?
Evidence of Property Insurance (sometimes called an ACORD 27) is a document your mortgage lender or lienholder requires to confirm your property is insured. You can request one through our COI portal.
Can I make policy changes online?
For changes like adding a vehicle, updating your address, or adjusting coverage limits, contact us by phone or email and we'll coordinate the change with your carrier.
What if I need to file a claim after hours?
Most carriers have 24/7 claims lines. Visit our Claims page for direct phone numbers and online claim links for each carrier.
How do I get a copy of my policy documents or ID cards?
Contact our office by phone or email and we'll get your documents to you quickly. Many carriers also offer self-service document access through their customer portals.
Prefer to Talk to Someone?
We're an independent agency with real people on staff. Call or email us and you'll reach the same team that set up your policy.